Frederick County, MD

 

Challenge

The Frederick County Department of Solid Waste Management’s recycling program provides service to more than 76,000 homes spread across a large, geographically diverse area. The program is administered by a small group of dedicated professionals, making it necessary to find effective ways to provide accurate information to residents with minimal staff effort.

Customer service representatives on calls

Solution

Frederick County now communicates directly with residents using My Waste, an online and mobile application by Recycle Coach. My Waste sends notifications to residents, reminding them of regular recycling collection as well as special events and schedule changes. It also allows on-the-spot reporting of missed collections, illegal dumping, litter and damaged/missing recycling carts.

Result

Recycle Coach’s My Waste app has become one of the county’s essential modes of communication with residents, and the feedback has been exceptional. One resident went so far as to report, “It’s great for solving marital disputes about recycling!” While Frederick County offers no guarantees on the state of their residents’ marriages, the county itself won’t be breaking up with My Waste any time soon.

 

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