Kaua’i County, HI

 

Challenge

The County of Kaua’i in Hawaii, USA, was using an older system with just the website to provide recycling and waste information to their residents. Being a rural area also meant that many of its residents did not even use their website to find information and would often just call to inquire about their collection schedules. Therefore, the County of Kaua’i was looking for an effective way to communicate with their residents without taking a lot of time away from their busy schedules.

Girl in plaid shirt using a smartphone

Solution

Many of the residents in the County of Kaua’i owned a smartphone, so the mobile app was a way of putting recycling and waste information right at their fingertips. The web app also provided an alternative and simple way for residents to access all of their personalized recycling and waste information online.

The Recycle Coach setup process required minimal effort from the County of Kaua’i. Despite the time zone difference and the older system that the county was using, the Recycle Coach team worked diligently to ensure all questions were promptly answered and all of the information were correct, while patiently providing ongoing setup assistance until the web and mobile app were ready to launch.

Result

The County of Kaua’i was able to start communicating with their residents soon after the decision to implement Recycle Coach due to an efficient setup process. For the mobile app, they were able to use the notification system in the mobile app to send updates on recycling and waste collection information. This improved communication between the County and its residents, leading to a decrease of inbound phone calls. They also received great feedback for the ease of use of the web app.

  • Quick and easy Recycle Coach setup requiring minimal effort from the County of Kaua’i
  • Decreased the number of inbound phone calls
  • Communicated directly with more residents

 

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